Frequently asked questions

Explore the FAQs to ensure you're well-prepared to embark on your moving journey with us.

1. What sets CrateShifters apart from traditional cardboard boxes? At CrateShifters, we offer durable and eco-friendly plastic moving boxes as an alternative to traditional cardboard boxes. Our plastic boxes are sturdy, water-resistant, and reusable, providing a more sustainable and efficient option for your moving needs.

2. How does the rental process work? Renting plastic moving boxes from CrateShifters is simple! Choose the package that suits your needs, select your rental period, and place your order online or by contacting our customer service team. We deliver the boxes to your location, and once you've completed your move, we'll pick them up at your new address.

3. Are the plastic boxes environmentally friendly? Yes, our plastic moving boxes are made from recycled materials and are 100% recyclable. By choosing CrateShifters, you contribute to reducing the environmental impact of your move compared to using disposable cardboard boxes.

4. How long can I rent the plastic moving boxes? Our standard rental period is two weeks, but we offer flexible options to accommodate your specific needs. If you need the boxes for a longer period, please contact our customer service team to discuss extended rental options.

5. What sizes of plastic moving boxes do you offer? We provide a range of box sizes to suit different items and room types. Our boxes are designed to accommodate a variety of household items, from books and clothes to larger items like kitchenware and electronics. Check our website for detailed information on box sizes and recommendations.

6. Can I purchase the plastic moving boxes instead of renting them? While our primary focus is on sustainability through rentals, we do offer the option to purchase our plastic boxes. If you're interested in buying, please contact our customer service team for pricing and availability.

7. Is there a delivery fee, and do you deliver on weekends? Yes, there is a delivery fee based on your location. We offer delivery and pickup services seven days a week, including weekends, to ensure flexibility and convenience for your moving schedule.

8. How do I clean the plastic boxes after use? Our plastic moving boxes are easy to clean. Simply wipe them down with a damp cloth or disinfectant. Please avoid using harsh chemicals to preserve the integrity of the boxes for future use.

9. What if I need more boxes or want to change my order? If you need to make changes to your order or require additional boxes, please contact our customer service team as soon as possible. We'll do our best to accommodate your request and adjust your order accordingly.

10. What happens if a box gets damaged during my move? We understand that accidents can happen. If a box becomes damaged during your move, please notify us, and we'll assess the situation. Depending on the extent of the damage, there may be a replacement fee.